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Defect Manager is a robust and complete bug tracking
system. Here is a short list of the many features
supported by Defect Manager.
- Track bugs and feature requests in your development
projects, internal systems, web site, and much
more
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Supports distributed development organizations
with out sourced workers, telecommuters, etc.
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Web and Windows version give you flexible of deployment
options
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Integrated Call Tracking to support your end user
community. You can even track billing billing
codes, Service License Agreements and licensed
products.
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Built in Technical Support portal for your end
users
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A work queue driven system
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A complete audit trail of all activities related
to an issue are automatically recorded and maintained
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User access is secured by user profiles in conjunction
with operating system security
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Add an unlimted number of notes for every issue
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Defaults settings such as severity, status, etc.
can be set at a project/product level can be set
for an issue.
- Supports Access, SQLServer, Oracle and DB2 databases
- Defect Manager's API's allow you to integrate
defect reporting into your own products, internal
systems and web sites
- Export issues to one of many external formats
such as Microsoft Excel and XML.
- Supports an almost unlimited number of priorities,
severities, projects, users, etc.
- You can change any of the field names that
you like. For instance if you like issue instead
of defect, you can change it. Automatically
every sceen , report, message, etc. uses the
new name.
- Define your own custom fields. Specify field attributes
such as default values, field length, field type,
etc.
- Web user interface is customizable. The user interface
source code is shipped with the product
- The product architecture is compiled C++ COM+
objects.
- Use one of any number of built in filters
- Create and save your own queries
- Complex boolean expressions are supported
- Quick Search allows users to search any of the
test fields and notes for a specific text string
by product or individual
- Search for issues by keywords
- Search for issues by company, company location
(or department) or contact
- Use one of any number of built in report formats
- Specify the fields you want in the report
- Create and save your own reports
- Report pre-viewer lets you review the report before you print it
- Export, print or e-mail the report
- Report Manager users XML and XSLT technologies.
- User can be automatically notified by e-mail/pager
when certain change are made to their issues
- Create your own alert e-mail message templates
- Automatically logs isses into Defect Manger from
e-mails in any number of e-mailbox on your system.
Now have all your support, sales, etc. e-mail
accoutns automcatically logeedd and assigne in
Defect Manager.
- Set defualt assignee, status, severity, etc for
each e-mailbox account.
- Any attachemnts in the e-mails get add added to
the issues as an attachment ot be reviewed.
- Technicians and management can be sent daily e-mail
reminders of all their (and their staffs) open
issues by priority
- Out of the box technical support / customer services
portal. Easy integration with your existing web
site.
- Allows users to report issues, review their existing
issues, add notes to issues, upload files and
screen shots related to the issues
- Automatically adding status, work queue, priority,
and technical owner.
- Automatically send form letters to you clients
when the issue is opened or closed. All form letters
are customizable
- Built in searchable knowledgebase. Issues can
be published to the knowledgebase with a click
of the button
- The system is secure and protected by various
security strategies
- Users can only see their issues and knowledgebase
entries for products or projects that you allow
them to see
- Create and maintain a searchable FAQ for each
of your products and projects with a click of
a button
- Your clients can export their issues to Excel.
- Your clients can also run reports and print their
issues.
- Users have a choice of many predefined filters.
- User can updload documents and URL as attachments
to any issue for you technical support staff to
review.
- With a few clicks, you can e-mail hot fixes, product
support updates, system availability, etc. to
your user base.
- Export client information to other e-mail management
tools.
- Create your own custom message templates for your
end user communications
- Adds "sickiness" to your existing web site
- Click here to take a test drive
- Supports defect distribution metrics by user,
status, or project
- Supports defect trend metrics by project and releases/builds
- Metrics can be displayed in tabular form or in a graph
- Export all metrics to external applications such as Microsoft Excel
- Add an almost unlimited number of attachments
to an issue
- Add an almost unlimited number of hyperlinks to
an issue
- Link similar issues to each other. When one issue
is resolved they will all be closed automatically
- Link children to defects to a base defect. The
base defect can't be resolved until the dependents
are resolved.
- Support for Microsoft Visual Source Safe
- Defect Manager Add-In for Visual Studio 6.0
- Defect Manager Add-In for Visual Basic 6.0
- Capture all system test related information (such
as test name, test case, test actions failure
codes, etc.) associated with an issue
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