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We provide several types of resources to help
support our client. We provide Frequently
Asked Questions, on-line
bug reporting, and on-line
knowledgebase. You can also email or call
technical support. If your company requires an
upgraded level of support we can provide that
as well. We have several different support plans
to meet your companies needs.
Tiera Software has several different plans for
technical support. We can customize any type
of support plan to meet the needs of your business.
These are the typical support plans that are
available.
- We provide questions, answers and software
fixes via email. You get access to the protected
portion of our web site. This contains a vast
array of information, such as our knowledgebase.
You use this portion of our website, so that
you can try to help yourself in resolving problems.
We guarantee a 24-hour reply to you when you
log issues, problems, and questions through
our automated trouble ticket system. This support
is included when you buy a Tiera product.
- We provide the same coverage
as the Basic Technical support plus the following
things. You get telephone support from 8AM -
8PM Monday through Friday. You also get 24/7
support for severity one problems.
If you have any questions about these plans,
or would like to upgrade your support plan please
contact your sales person or, send email to:
sales@tierasoft.com
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